Module 4: Managing Others

• Introduction to Module 4

Unit 1: Managing Others Begins with Us

• Introduction to Unit 1
• 1.1 Managing Ourselves to Manage Others
• 1.2 Managing Our Manager to Manage Others
  • 1.2.1 Poor Leadership in Practice
  • 1.2.2 Effective Leadership in Practice

Unit 2: Managing Others Is All About Them

• Introduction to Unit 2
• 2.1 Considering Their Competence and Perspective
  • 2.1.1 Their Competence
  • 2.1.2 Their Perspective
  • Conclusion
• 2.2 Positive and Ethical Leadership
  • 2.2.1 Positive and Ethical Leadership Behaviour
  • Conclusion: Positive and Ethical Leadership

Unit 3: Managing Others Ends with Us

• Introduction to Unit 3
• 3.1 Bespoke Leadership
  • 3.1.1 Bespoke Leadership Considerations
  • 3.1.2 Bespoke Leadership Scenario
• 3.2 Bespoke Leadership Principles
  • 3.2.1 Develop Our Self Awareness
  • 3.2.2 Consider Their Situational Context
  • 3.2.3 Minimise Tension and Anxiety
  • 3.2.4 Maximise Their Understanding
  • 3.2.5 Consider Our Meaning from Their Perspective
  • 3.2.6 Consider Their Meaning from Their Perspective
  • 3.2.7 Never Assume
  • 3.2.8 Be Controlled and Considered
  • 3.2.9 Deliver Constructive Reprimands
  • 3.2.10 Use Positive Vocabulary
  • 3.2.11 Praise People for What They Do Right
  • 3.2.12 Keep Them Informed
  • 3.2.13 Consider Their Learning Style
  • 3.2.14 Follow Through: Do What We Say We Will Do
  • 3.2.15 Engage and Involve Them
  • 3.2.16 Increase Their Self Value and Self Esteem
  • 3.2.17 Share the Success
  • 3.2.18 Provide Effective Feedback
  • 3.2.19 Don’t Rarara
  • 3.2.20 Take Responsibility
• Conclusion: Managing Others Ends with Us

Conclusion: Module 4: Managing Others

Module 4 Assessment

• Assessment Summary

Exercises

Unit 1: Managing Others Begins with Us

• Personal Reflection: Poor Leadership Situations

Unit 2: Managing Others Is All About Them

• Personal Reflection: Getting the Basics Right
• Personal Reflection: Your Own Management Behaviour
• Try This: Positive and Ethical Leadership Behaviour

Figures

Module 4: Managing Others

• Fig 4-1: The Managing Others Model

Unit 1: Managing Others Begins with Us

• Fig 4-2: Poor Leadership in Practice Part 1
• Fig 4-3: Poor Leadership in Practice Part 2

Unit 2: Managing Others Is All About Them

• Fig 4-4: The Managing Others Model: Stage 1
• Fig 4-5: Group Training Session
• Fig 4-6: Group Training Session Continued

Unit 3: Managing Others Ends with Us

• Fig 4-7: The Managing Others Model: Stage 2
• Fig 4-8: Appropriate Guidance Take 1
• Fig 4-9: Appropriate Guidance Take 2
• Fig 4-10: Consider Their Learning Style
• Fig 4-11: Not Following Through
• Fig 4-12: Following Through
• Fig 4-13: Not Engaging and Involving Them
• Fig 4-14: Engaging and Involving Them
• Fig 4-15: Rarara Leadership
• Fig 4-16: Causing a Misunderstanding
• Fig 4-17: Merchandising Training Session
• Fig 4-18: Merchandising Training Session
• Fig 4-19: Managing Others Effectively