Module 3: Managing Your Manager

• Introduction to Module 3

Unit 1: Managing Our Manager Begins with Us

• Introduction to Unit 1
• 1.1 Accepting Responsibility For Managing Our Manager
• 1.2 Our Attitude
• 1.3 Our Credibility
  • 1.3.1 Addressing Our Key Focus Areas
• Conclusion: Managing Our Manager Begins with Us

Unit 2: Managing Our Manager Is All About Them

• Introduction to Unit 2
• 2.1 Understanding Our Manager To Improve Our Relationship
  • 2.1.1 Our Manager’s Conduct
  • 2.1.2 Our Manager’s Communication
  • 2.1.3 Our Manager’s Perspective
• 2.2 First Impressions: Meeting Our Manager
• 2.3 The Manager Profile Indicator: Observing Their Conduct, Communication and Perspective
• MPI: Their Conduct
  • 1. Time of Arrival
  • 2. Morning Routine
  • 3. Daily Structure
  • 4. Best Time of Day
  • 5. Moods
  • 6. Workspace
  • 7. Leadership Style
  • 8. Personal Presentation
  • 9. Finishing Time
  • 10. Work-Life Balance
• MPI: Their Communication
  • 1. Attitude
  • 2. Image
  • 3. Demeanour
  • 4. Posture
  • 5. Facial Expressions
  • 6. Communication Style
  • 7. Verbal Communication
  • 8. Talker or Listener?
• MPI: Their Perspective
  • 1. Personal Life
  • 2. Workplace Pressures
  • 3. Experience
  • 4. Valued Traits
  • 5. Values
  • 6. Motivations
  • 7. Pressures
  • 8. Priorities
  • 9. Agenda
  • 10. Likes and Dislikes
  • 11. Annoyances
• Completed Manager Profile Indicator
• Review Our MPI

Unit 3: Managing Our Manager Ends With Us

• Introduction to Unit 3
• 3.1 Taking Action to Manage Our Manager
  • 3.1.1 Matching
  • 3.1.2 Timing
  • 3.1.3 Reading the Signals
  • 3.1.4 Situational Context
  • 3.1.5 Constructive Reframes and the Emotional Response Control Process
  • 3.1.6 Assertive Communication and the PCEN Principle
  • 3.1.7 Body Language
• 3.2 Combining Our Skills To Manage Our Manager

Module 3: Managing Your Manager – Conclusion

Module 3 Assessment

• Assessment Summary

Exercises

Unit 1: Managing Our Manager Begins with Us

• Personal Reflection: Your Relationship with Your Manager
• Consider This: The Impact of Your Key Focus Areas

Unit 2: Managing Our Manager Is All About Them

• Personal Reflection: Your First Meeting
• Personal Reflection: Review Your MPI

Unit 3: Managing Our Manager Ends With Us

• Action Tip: Matching Your Manager’s Conduct
• Try This: Matching
• Action Tip: Using the Timing approach
• Try This: Timing
• Try This: Reading the Signals
• Try This: Situational Context
• Try This: ERCP and Constructive Reframes
• Try This: Positive Communication Techniques
• Try This: Using Your Body Language

Figures

Module 3: Managing Your Manager

• Fig 3-1: The Managing Your Manager Model

Unit 2: Managing Our Manager Is All About Them

• Fig 3-2: The Managing Your Manager Model: Stage 1
• Fig 3-3: Align with Our Manager
• Fig 3-4: Reading the Signals

Unit 3: Managing Our Manager Ends With Us

• Fig 3-5: The Managing Your Manager Model: Stage 2
• Fig 3-6: Situational Context
• Fig 3-7: A Good Deal
• Fig 3-8: PowerPoint Presentation

Module 3: Managing Your Manager – Conclusion

• Fig 3-9: Managing Our Manager Effectively