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Effective Communication Unit 4 of the Leader3 Online Leadership Training Program further develops your effective communication skills by improving your ability to communicate positively and constructively, particularly in potentially difficult, precarious or volatile situations.

The unit focuses on positive communication principles and techniques that you can apply to improve your communication outcomes in such situations. These techniques and principles can also be applied in everyday situations to help you achieve your communication objectives.

Effective Communication Unit 4 of the Leader3 Online Leadership Training Program consists of the following sections:

Positive Communication Section 4.1 - Assertive Communication Positive Communication Section 4.2 - Constructive Reframes Positive Communication Section 4.3 - The PCEN Principle

Effective Communication Unit 4 Learning Objectives

Completing Effective Communication Unit 4 of the Leader3 Online Leadership Training Program helps you to:

communicate positively and constructively in potentially negative situations control your responses to negative situations leading to improved outcomes apply assertive communication techniques and principles to help you manage potentially volatile situations address challenging and delicate issues positively, reducing the chance of offence or conflict improve your relationships and positively influence your communication outcomes

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